Blog Crisis Communication & Crisis management

  •   CRISIS COMMUNICATION

    &

    CRISIS MANAGEMENT

     

       Crisis communication is the foundation of any crisis planning, implementation, management and recovery effort and is a part of crisis management.

       It is the way that the stakeholders view an event (positively, negatively or neutrally).    

       Crisis management is a major contributing factor to whether the event will become a crisis or an incident.

     

    5 STAGE MODEL FOR CRISIS MANAGEMENT:

    1. Signal detection
    2. Probing and prevention
    3. Damage containment
    4. Recovery
    5. Learning

     

    CONTINGENCY PLANNING MUST ADDRESS:

    • The golden hour
    • Waves of response
    • First 24 hours
    • Duration of crisis
    • Rebuilding/Recovery

     

    There are two major ways in crisis:

    1. Whole nation grieves and mourn
    2. Let’s keep the memory and do something about it.

     

       Operation Neptune Spear or OBL is the result of bad crisis management as response was initiated after a lapse of 3 days, thus creating vacuum and giving space.